Inbound Customer Service:
Handle inbound customer service phone calls via Skype (1-2 calls per week on average).
Provide excellent support and assistance to customers, addressing their inquiries and concerns with a positive mindset.
Social Media Management:
Manage and curate content for our social media channels.
Engage with our online community, responding to comments, messages, and inquiries in a timely and friendly manner.
Implement strategies to enhance our online presence and promote a positive brand image.
Oversee various administrative tasks to ensure smooth day-to-day operations.
Assist in proofreading documents and communications to maintain a high level of professionalism.
Contribute to miscellaneous duties as needed, adapting to the evolving needs of the team.
Collaborate with colleagues to support the overall efficiency of the organization.