Our Virtual Expert Platform (VEP) mission is to power innovation and deliver AI powered expertise across all Intuit offerings. It is at the center of Intuit’s Big Bet Two to be an AI-driven expert platform, connecting people to experts. Our VEP, which is powered by data, AI and ML models, is a key differentiator providing a durable competitive advantage for Intuit. We are going after an incremental $10B opportunity with our unique combination of human and digital assets, designing services for global customers to power their prosperity. Our digital experiences drive over 800M unique digital helP and our current capabilities deliver an AI Assistant that provides on-demand financial advice, personalized guidance, and unmatched task automation across the ecosystem. Our focus areas included: scaling beyond help to personalized solutions integrated with AI; eliminating low value contacts through self-help capabilities as well as personalizing our Proactive Interventions platform.
We are seeking a dynamic and innovative Director of Digital Experiences to lead our efforts in leveraging generative artificial intelligence to create exceptional user interactions and elevate our digital platforms . In this strategic role, you will drive the development, implementation, and optimization of AI-powered solutions that enhance user engagement, streamline processes, and achieve business objectives. You will lead a platform PM organization and collaborate with cross-functional teams, including AI data scientist, engineers, UX/UI designers, and product managers, to deliver cutting-edge digital experiences across all intuit offerings.
- Subject matter expertise in Product Management; you have spent 10-15+ years building world-class SaaS/Platform software products, with experience building and innovating across the customer lifecycle.
- Genuine passion for customers that results in a laser-focus on their experience and a real hunger to drive customer success throughout the product lifecycle.
- Strategic thinker with the ability to align AI initiatives with business goals.as well as demonstrated success in driving the implementation of AI solutions within digital environments.
- Extensive experience leading products across the lifecycle of paid and subscription software and services that has enabled you to build deep loyal relationships with customers and deliver experiences that impacts their retention quantifiably.
- Partners across the org to deliver business results in a product ecosystem environment while communicating and influencing effectively.
- Seasoned people leader who can effectively recruit, develop and retain top product talent.
- If you are a visionary leader with a passion for leveraging AI to transform digital experiences, come join us and lead our organization to new heights of innovation and user satisfaction.
- Strategy Development:
- Develop and execute a comprehensive AI strategy to enhance digital experiences, aligning with company goals and customer expectations.
- Identify opportunities for AI integration across various digital platforms and touchpoints.
- Leadership and Collaboration:
- Lead and manage a team platform Product Managers, fostering a culture of innovation, collaboration, and continuous improvement.
- Collaborate with cross-functional teams to ensure seamless integration of AI technologies into digital products and services.
- AI Implementation:
- Oversee the design, development, and deployment of AI-powered features and functionalities across digital platform.
- Performance Monitoring and Optimization:
- Establish KPIs to measure the effectiveness and impact of AI-driven digital experiences.
- Regularly analyze data and user feedback to identify areas for improvement and optimization.
- Stakeholder Management:
- Communicate effectively with executive leadership, presenting AI strategies, progress updates, and results.
- Collaborate with business stakeholders to align AI initiatives with broader business goals.
- Innovation and Research:
- Stay up-to-date with the latest AI trends, technologies, and industry developments, and apply relevant insights to enhance digital experiences.